Appointment Information

APPOINTMENTS

During the treatment period, the patient is usually seen at intervals of four to six weeks. As you realize, most of our patients are of school age and it is therefore impossible to see everyone before and after school.  We will try our best to schedule appointments at hours which will be convenient for you, however the longer visits must take place during school hours. These long appointments require an uninterrupted, pre-scheduled amount of time in order that the treatment may proceed as quickly as possible.  If an appointment must be cancelled or changed, we require at least 24 hour notification otherwise a $35 rebooking fee will be charged.  Cancelled or changed appointments can result in prolonged treatment and possible delay in patient progress.

WAITING
Nobody likes to be kept waiting! From time to time, however, when a number of patients come to the office with broken appliances that require correction, it necessitates a delay for others. Please understand that we do not purposely keep patients and their parents waiting. We want to spend as much time as is required with each patient to assure that treatment is progressing as smoothly and as comfortably as possible.

YOUR FEE
Your fee covers the appliances, headgear, braces and retainers as  required during the course of treatment.  This includes 1 year of follow up appointments after the active phase of treatment.  Lost and broken appliances are not covered in this fee and a $150-$500 will be charged for replacement depending on the appliances.  Multiple broken brackets delay treatment and can compromise the overall treatment result.  While we understand that some brackets will debond during treatment, multiple missing/broken bonds will be subject to a $40/bracket rebonding fee.  This fee does not cover any extractions, dental check-ups, fillings, or any service rendered by your family dentist or specialist.  If there is a complete lack of patient co-operation, it may be necessary to terminate treatment or discuss additional costs.

YOUR INSURANCE
Your insurance may cover all, part or none of your fee.  We can fill out a pre-determination form and your insurance company will inform you of the extent of your coverage.  The final responsibility of the fee lies with you.